Shipping Policy

Processing your order

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high volume, processing may take up to 5 business days. Business days exclude weekends and public holidays.

If dispatch cannot take place within the stated processing period, we will contact you with the delay and available options.

Delivery estimates & destinations

For supported U.S. destinations, estimated transit is generally 10–15 business days after dispatch. Processing time is additional. These are estimates, not guaranteed arrival dates; weather, carrier operations, customs, and seasonal volume may affect delivery.

Available destinations and services are shown at checkout. An estimate for the U.S. should not be treated as an estimate for another country.

Shipping costs & import charges

Available shipping methods and their charges are shown at checkout before payment. Review the final total before placing your order.

For cross-border orders, any import duties or taxes not collected at checkout may be charged by the destination authorities or carrier. Contact support before ordering if you need clarification.

Fulfillment & tracking

Shipping origin may differ from our registered business address. Orders may be fulfilled by designated fulfillment partners. If an order is split into multiple parcels, separate tracking may be provided.

Available tracking details are normally sent after dispatch. Allow time for the first carrier scan to appear.

Address changes & cancellation

Please check your shipping address at checkout. If a correction or cancellation is needed, contact service@jianiuh.com promptly with your order number. Changes cannot be guaranteed once fulfillment or dispatch has started.

Delayed or missing parcels

If tracking has stopped updating or delivery is unusually delayed, contact us with your order number and tracking information. For a parcel marked delivered that you cannot locate, check the delivery area, household members, reception, and carrier notices, then contact support for investigation.

We will review the shipment and arrange an appropriate resolution based on the findings and applicable consumer rights. A delivery scan alone does not prevent you from reporting a missing parcel.

Damage & delivery problems

If a parcel arrives damaged or contains an incorrect or incomplete set, contact us promptly with photos where practical. Keep the packaging while the issue is reviewed. For returned-to-sender or refused parcels, contact us so any redelivery or refund options and relevant costs can be explained.