Contact Us
A helpful place to begin—for product details, order updates, and after-purchase care.
Customer support
Email service@jianiuh.com or call +86 18466194178.
Service hours: Monday–Friday, 9:00 AM–6:00 PM (China Standard Time, UTC+8).
Please include your order number and checkout email for an existing purchase. Never send passwords, full card numbers, or payment security codes.
Choosing your sheet set
Send the product name or link, your mattress width, length, and total depth including any topper. We can help you locate the stated fabric, size chart, included pieces, and care instructions.
An issue with your order
For a damaged, defective, incorrect, or incomplete delivery, include your order number, a short description, and clear photographs where practical. Identify any missing sheet or pillowcase so we can review the concern.
Before returning a set
Contact us before sending anything back. Our team will provide the appropriate return address and instructions. The registered business address below is for company identification and is not an automatic return destination.